Refund & Return Policy

Effective Date: [Add Date]

At MyWellMed, customer satisfaction and safety are our top priorities. Due to the sensitive nature of healthcare and wellness products, our return and refund policy is designed carefully to ensure product safety and hygiene standards.

Please read the policy carefully before making a purchase.

1. Return Policy

1.1 Non-Returnable Products

For safety and hygiene reasons, the following items cannot be returned:

  • Medicines (Prescription & Non-Prescription)
  • Healthcare supplements
  • Personal care products
  • Opened or used items
  • Products with tampered packaging
  • Temperature-sensitive items

This is to ensure the safety and well-being of all our customers.

1.2 Eligible Returns

Returns are only accepted if:

  • You received a wrong product
  • You received a damaged product
  • The product was expired at the time of delivery
  • The product is missing from your order

You must notify us within 48 hours of delivery with clear photos and order details.

2. Return Process

To request a return:

  1. Email us at support@mywellmed.com
  2. Mention your Order ID
  3. Attach photos of the product and packaging
  4. Describe the issue clearly

Our team will review your request and respond within 2–3 business days.

If approved, we will arrange pickup (if applicable) or guide you further.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed only after:

  • Verification of the issue
  • Confirmation of returned product (if required)

3.2 Refund Method

Refunds will be processed to the original payment method:

  • UPI
  • Debit/Credit Card
  • Net Banking
  • Wallet (if applicable)

Refund processing may take 5–7 business days after approval.

4. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, cancellation is not possible.
  • Refund for cancelled orders will be processed within 5–7 business days.

5. MyWellMed’s Rights

MyWellMed reserves the right to:

  • Reject return requests if conditions are not met
  • Cancel suspicious or fraudulent orders
  • Modify this policy at any time without prior notice

6. Contact Us

For any refund or return queries, please contact:

MyWellMed
📧 Email: support@mywellmed.com
🌐 Website: www.mywellmed.com